Privacy Policy for Liscom Systems Ltd
This Privacy Policy outlines how Liscom Systems Ltd (referred to as “Liscom,” “we,” “us,” or “our”), a Kenyan company specializing in engineering and infrastructure solutions, collects, uses, maintains, and discloses information collected from users (“User” or “you”) of the www.liscom.co.ke website and related services.
1. Information Collection
We collect various types of information to provide and improve our services to you.
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Personal Identification Information: This includes information you voluntarily submit to us when requesting a quote, applying for a job, or contacting us. This may include your name, email address, phone number(s), physical address, and company details.
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Project and Technical Information: Data necessary for service delivery, such as site location, energy requirements, water infrastructure needs, or technical specifications for telecom projects.
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Non-Personal Identification Information: We may collect non-personal information about Users whenever they interact with our Site. This may include the browser name, the type of computer or device used, and technical information about Users’ means of connection to our Site (e.g., operating system and Internet service providers).
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Cookies and Tracking Technologies: Our Site may use “cookies” to enhance the User experience. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
2. How We Use Collected Information
Liscom Systems Ltd may collect and use Users’ personal information for the following purposes:
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To Provide and Manage Services: To fulfill project requests, deliver and install equipment (Solar, Telecom, Electrical), and manage maintenance contracts.
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To Improve Customer Service: Information you provide helps us respond to your service requests and support needs more efficiently.
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To Personalize User Experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
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To Process Transactions and Payments: We may use information Users provide when placing an order only to provide service to that order.
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To Send Periodic Emails: We may use the email address to send User information and updates pertaining to their order, as well as occasional company news, updates, or related product or service information.
3. Information Sharing and Disclosure
We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.
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Third-Party Service Providers: We may share data with third-party vendors, consultants, and service providers who need access to the data to perform work on our behalf (e.g., shipping companies for supplies, cloud hosting providers).
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Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency in Kenya).
4. Data Security and Retention
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site. We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
5. Your Rights (Kenya and Applicable Jurisdiction)
Depending on your location, you may have the right to access, correct, update, or request the deletion of your personal information. You also have the right to opt-out of receiving promotional communications from us. To exercise any of these rights, please contact us using the details provided below.
6. Contacting Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Liscom Systems Ltd P.O. BOX 24577 – 00100, Nairobi, Kenya Email: info@liscom.co.ke